July 5, 2011

Easy as - Well, Maybe Not

There is often a disconnect between what the customer and barista expects to be common knowledge about coffee. This can lead to tense moments, and occasionally, terse exchanges. One is elitist, the other ignorant, and neither is pleased.

But these moments can be put aside for now, because today I received perhaps the most appalling inquiry of my customer service career.

Me: Hey.
Man: Hey, uh, what floor is this?
Me: First.
Man: Ok, so where is the 4th floor? I need to find that.
Me: .... Up.
Man: (silence)
Me: Up. Three floors. The stairs.
Man: (walks away, quite in a hurry)

I'll never complain about "Do you have lattes here?" again. I swear.

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